Last updated: February 6, 2026
BTC Frame Inc. ("Frame," "we," "us," or "our"), a Delaware corporation, is committed to protecting your privacy. This Privacy Policy describes how data is collected, used, and handled when you visit frameterminal.com (the "Website"), purchase or use our products (the "Devices"), subscribe to our newsletters, or otherwise interact with us. BTC Frame Inc. does not store personal user data on its own servers. Any personal information required for transactions, shipping, or communications is processed and stored exclusively by trusted third-party service providers (such as Stripe for payments). The only data we directly collect and retain is anonymous, aggregated analytics data (such as Google Analytics) to improve our products and services. By using our Website, purchasing our products, or providing information through our third-party service providers, you consent to the practices described in this Privacy Policy.
When you interact with us, certain personal information is collected and processed exclusively by our third-party service providers — not stored on BTC Frame Inc.'s own servers. This includes:
When you visit our Website, anonymous and aggregated data may be automatically collected through third-party analytics services (such as Google Analytics). This may include:
This data is collected and processed by Google Analytics and similar services, not stored on BTC Frame Inc.'s servers. It cannot be used to identify individual users.
BTC Frame Inc. does not store personal user data from Frame devices on its own servers. The Frame app is a web wrapper — its dashboards are web pages rendered within a native Android shell. When you use Frame dashboards, you are browsing web pages, and the only data collected is the same type of generic, anonymous analytics that any website collects (such as Google Analytics). This includes:
The Frame app is an Android-based application that functions as a web wrapper — it displays web-based dashboard pages within a native Android shell. When you use Frame dashboards, you are essentially viewing web pages served through the app. As a result, the data collected through the Frame app is the same type of generic, anonymous analytics data that any website collects, such as Google Analytics. All data is anonymous and aggregated — it is not linked to your personal identity. This includes:
This data is collected, processed, and stored by Google Analytics and similar third-party analytics services — not on BTC Frame Inc.'s own servers. It is used solely to improve the Frame app experience, optimize performance, and inform product development. No personal user data, personal preferences, or individually identifiable information is collected or stored by BTC Frame Inc. through the Frame app. Google Analytics operates under Google's own privacy policy (policies.google.com/privacy), and you may opt out of Google Analytics data collection through your device settings or by using Google's opt-out tools.
Data collected through the Frame app is separate from any data that the Android operating system or Google may independently collect at the system level. For information about Android OS-level data collection, please refer to Section 9 (Operating System and Third-Party Platform) of this Privacy Policy.
We may receive information about you from third-party sources, including:
BTC Frame Inc. does not store personal user data on its own servers. This is a core principle of how we operate. The only data we directly collect and retain is anonymous, aggregated analytics data (such as Google Analytics) that cannot be used to identify any individual user.
Specifically:
Because BTC Frame Inc. does not store personal user data, the risk of a data breach involving your personal information on our systems is eliminated by design. Our data practices are designed to meet or exceed the standards set forth by the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA/CPRA), and other applicable data protection frameworks.
We use the information we collect for the following purposes:
We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:
We share information with trusted third-party service providers who assist us in operating our business, including:
These service providers are contractually obligated to use your information only to perform services on our behalf and to maintain the confidentiality and security of your data.
We may disclose your information if required to do so by law, regulation, legal process, or governmental request, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others, investigate fraud, or respond to a government request.
In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Website of any change in ownership or use of your personal information.
We may share your information with third parties when you have given us explicit consent to do so.
Since BTC Frame Inc. does not store personal user data on its own servers, data retention for personal information is governed by the policies of our third-party service providers:
For the anonymous, aggregated analytics data that BTC Frame Inc. does collect:
We encourage you to review the data retention policies of our third-party service providers for information on how they manage and delete personal data.
Because BTC Frame Inc. does not store personal user data on its own servers, your personal information is not at risk from a breach of our systems. Personal data required for transactions and communications is handled exclusively by trusted third-party providers who maintain their own security measures. We take the following steps to ensure overall security:
Since BTC Frame Inc. does not store personal data, the risk of a personal data breach on our systems is eliminated by design. In the unlikely event that a third-party service provider experiences a breach that affects your data, we will cooperate with the provider and notify affected users without unreasonable delay in accordance with all applicable data breach notification laws, including the GDPR's 72-hour supervisory authority notification requirement for EEA/UK users.
We use cookies and similar tracking technologies to enhance your experience on our Website. Cookies are small text files placed on your device that help us understand how you use our Website.
You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling certain cookies may affect the functionality of our Website. For more information on managing cookies, visit your browser's help documentation.
Some browsers offer a "Do Not Track" (DNT) feature. There is currently no uniform standard for how companies should respond to DNT signals. At this time, we do not respond to DNT signals, but we will continue to monitor developments in this area.
Frame Devices include a built-in AI assistant with voice recognition and a 5MP front camera. We take your privacy regarding these features seriously.
BTC Frame Inc. does not collect, capture, store, or otherwise obtain biometric identifiers or biometric information as defined under the Illinois Biometric Information Privacy Act (740 ILCS 14, "BIPA"), the Texas Capture or Use of Biometric Identifier Act ("CUBI"), the Washington Biometric Identifier statute (RCW 19.375), or any other applicable federal, state, or international biometric data law.
Specifically:
Voice commands are processed using speech-to-text transcription technology that converts spoken words into text for the purpose of responding to your query. This transcription process does not analyze, map, or record the unique biological characteristics of your voice.
The 5MP front camera included in Frame devices is a hardware component provided for your convenience. The Frame app does not require, access, or utilize the camera for any of its core functionality. The camera is available solely for optional, user-initiated activities such as video calls through third-party applications. BTC Frame Inc. does not access, record, store, or transmit any images or video from the camera at any time.
Frame devices run on Google's Android operating system. Our software, the Frame app, is an Android-based web wrapper application that displays web-based dashboard content within a native Android shell. The Android operating system is developed, maintained, and controlled by Google LLC, and its data collection, processing, and privacy practices are entirely independent of BTC Frame Inc.
Google and the Android operating system may independently collect data from your Frame device, including but not limited to device identifiers, usage statistics, diagnostics, location data, and other information as described in Google's own privacy policy and terms of service. BTC Frame Inc. has no control over, and assumes no responsibility for, the data collection practices, privacy policies, or terms of service of Google, Android, or any other operating system-level services running on the device.
We strongly encourage you to review Google's Privacy Policy and Google's Terms of Service to understand how Google may collect, use, and share your data through the Android operating system. You may be able to manage certain Android and Google data collection settings directly through the device's system settings.
Depending on your location, you may have the following rights regarding your personal information:
You have the right to request a copy of the personal information we hold about you and to receive it in a structured, commonly used, and machine-readable format.
You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
You have the right to request that we delete your personal information, subject to certain legal exceptions (such as data required for tax compliance or active warranty claims).
You may opt out of receiving promotional emails at any time by clicking the "unsubscribe" link in any marketing email or by contacting us at info@frameterminal.com. Please note that even if you opt out of marketing communications, we may still send you transactional emails related to your orders and account.
You may request that we restrict or stop processing your personal information in certain circumstances, such as when you contest the accuracy of your data or object to processing based on legitimate interests.
Where we rely on your consent to process personal information, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
To exercise any of these rights, please contact us at info@frameterminal.com. We will respond to your request within 30 days, or as required by applicable law.
If you are a California resident, the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) provide you with additional rights regarding your personal information:
To submit a request, contact us at info@frameterminal.com. We may need to verify your identity before processing your request. You may also designate an authorized agent to make a request on your behalf.
In the preceding 12 months, we have collected the categories of personal information described in Section 1 of this Privacy Policy. We do not sell personal information as defined by the CCPA/CPRA.
If you are located in the European Economic Area or the United Kingdom, the General Data Protection Regulation (GDPR) and UK GDPR provide you with additional protections. Our legal bases for processing your personal information include:
In addition to the rights described in Section 10, EEA and UK residents have the right to lodge a complaint with a supervisory authority if you believe our processing of your personal information violates applicable data protection law.
If we transfer your personal information outside the EEA or UK, we will ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.
Our Website and products are not directed to children under the age of 13 (or 16 in the EEA/UK). We do not knowingly collect personal information from children under these ages. If we become aware that we have collected personal information from a child under the applicable age, we will take immediate steps to delete that information. If you believe a child has provided us with personal information, please contact us at info@frameterminal.com.
Our Website and Frame Devices may contain links to or integrations with third-party websites, services, or applications, including financial data providers, social media platforms, and Stripe. This Privacy Policy applies only to our Website and products. We are not responsible for the privacy practices of third parties. We encourage you to read the privacy policies of any third-party services you access through our Website or Devices.
Frame Devices display real-time and near-real-time financial data, market information, weather data, and other content sourced from third-party data providers. This data is displayed on your Device for informational and educational purposes only. We are not responsible for the accuracy, completeness, or timeliness of third-party data. Your use of such data is subject to the terms and disclaimers set forth in our Terms & Conditions.
BTC Frame Inc. is based in the United States. If you access our Website or use our products from outside the United States, your information may be transferred to, stored in, and processed in the United States or other countries where our service providers operate. These countries may have data protection laws that differ from those in your country of residence. By using our Website or products, you consent to the transfer of your information to the United States and other jurisdictions as described in this Privacy Policy.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last updated" date at the top of this page and, where required by law, provide you with additional notice (such as via email or a prominent notice on our Website). We encourage you to review this Privacy Policy periodically. Your continued use of our Website or products after any changes constitutes your acceptance of the updated Privacy Policy.
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
BTC Frame Inc.
Email: info@frameterminal.com
Website: frameterminal.com
If you are an EEA or UK resident and wish to contact a supervisory authority regarding our data practices, you may do so through your local data protection authority.